With your purchase of Duradero boots 1 free Resole & Renew is included with your purchase essentially doubling the life of your boots. Yeah we know...it’s hard to believe but it’s true. Just login to Duradero.com to access your original order (with your email, phone number, or serial number stamped into the tongue of your boot) Hopefully you kept your box (like the HUGE “KEEP THIS BOX” stamp on it said when you bought them) we will give you directions on how to print your label, tape it to the box, and drop off at your nearest FedEx
If you are looking for USA-made products only, we do offer a line of USA-made boots on our site from our friends at Chinook through the Shopify Collective. If these don't meet your needs, we recommend Zappos.com. They have an incredible assortment and, like Duradero, offer free shipping and free returns. https://www.zappos.com/work-boots-usa
If you are not 100% satisfied with your purchase from Duradero you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) For more information on returns, please see the Duradero Shipping and Return Policy.
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Duradero.com
- Go to the website and click on this icon in the bottom right hand corner and follow the prompts
- Click on the order number of the merchandise you wish to return.
- Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
- Choose to have the label displayed for immediate printing or emailed if you are unable to print immediately. Then click 'Return Item(s)' at the bottom of the page.
- The next page will feature a picture of the item and a barcode.
- If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
- On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."
- Now just print it and tape it to your shipping box with clear packing tape. Tada!
If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Simply let us know by email, live chat, or phone and we will gladly send it to you right away. Please note that if you choose to have the label send to you by USPS “snail mail”, it may take 7-10 days for it to arrive.
Make sure the merchandise is in its original packaging, your Duradero shoe box is shipment ready, if not just place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes.
You may drop off your return at any authorized FedEx shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.FedEx.com.
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
As a Duradero.com customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your Duradero.com account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via phone, chat, or email, and we will gladly assist you with the exchange process. Our Customer Loyalty Team is available 8:00 - 5:00 PST and more than happy to help!
For more information on our exchange process, please see the Duradero Shipping and Return Policy.
