Unlike many other websites that have special rules and lots of fine print, Duradero.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions. For assistance with your return or exchange, please call the Duradero Customer Loyalty Team at 1-800-927-7671. Additionally when you send your boots back to be resoled & renewed you don’t pay for the freight!!